When will my items be shipped?
To estimate when you can expect your order, please refer to the timeframe below.
In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.
ESTIMATED TIME OF ARRIVAL (Production + Shipping time)
|Apparel||7 - 14 days||14 - 21 days|
|Bedding Sets||14 - 21 days||20 - 30 days|
|Quilts||14 - 21 days||20 - 30 days|
|Hawaii Shirt||14 - 20 days||15 - 25 days|
- The above timeframe is only applied for orders to the US with standard shipping method ("days" here is "business days")
- The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
- Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
- Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We're so sorry for this inconvenience and hope that you can understand for us.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
How to Check/Track order status?
- If your order has been shipped out, a Tracking Number will be sent to you via email.
- You can track your order via the following link: https://www.17track.net/en.
- Contact Our Customer Service at: email@example.com if you have any doubts referring to your orders.
I never received my package, what should I do?
Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
For U.S. orders, if a package has not been successfully delivered and it has been more than 30 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 30 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders.
If your item has not arrived within the time frame, contact Dreamship Customer Service at: firstname.lastname@example.org and we will do our best to help you!
How much is shipping?
|Delivery Destination||First item||Additional items|
|US – Flat Rate||$8.99||$1.99|
|International – Flat Rate||$14.99||$1.99|
For example: If you buy 1 item bedding sets, your shipping cost will be total price + $8.99.
And if you buy 2 items bedding sets, your shipping cost will be total price + $8.99 (first item) + $1.99 (additional items).
We offer low flat rate shipping options for both our US and International customers! This means you can order as many items as you want and you’ll never pay more than the flat rate for shipping.
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at here